- How long does it take to get my order?
- Our shipping times normally range from 2-5 business days after an order is placed. This can fluctuate depending on the amount of orders we receive. After items are shipped, the arrival time entirely depends on the postal services in your area. Typically, you should expect to receive your order 3-4 days after shipment.
- Can I track my Package?
- After checkout, you will be sent an order confirmation page as well as sent an email containing your order and order #. Once we ship out your order, you will THEN be sent a package tracker by email.
- If you can't reach these emails or do not think you received them, please check your spam emails before contacting support.
- If after this you still cannot find these emails, reach out to support and we would be happy to help! email@example.com
- How do the sizes of the clothing run?
- Our sizes tend to fit more snug, so we recommend sizing UP for a more comfortable, slightly oversized look. Please review the sizing guide provided here
- Do we ship intenationally?
- We are based out of the United States. At this moment, we currently only offer shipping within the country due to a current influx of international shipping costs. However, we are working very hard to make international shipping to Canada possible.
- I Received The Wrong or a Defective Product
- In the rare case that this occurs, we sincerely apologize for the mess up and we would like to fix it as soon as we can! Please reach out to our customer service team through email: Shipping@reaperapparelco.com
- When emailing, please include details below that you used to make your purchase.
- Your Name, Order Number, Email.
- Please include specific details and pictures of the problem. This will speed up the process of getting your product to you faster.
- Reaper Apparel Co is NOT liable for any shipping address discrepancies, which include: incorrectly entered address or item, lost or stolen packages, or incorrectly delivered packages.
- We strongly suggest reviewing your order information twice before submitting your order.
- There is a small window of changing an address on an order.
- If you contact us immediately at firstname.lastname@example.org, we might be able to catch it while it is still processing and before it has shipped.
- NOTE: We can’t guarantee that we'll catch the order in time to change the address, but we will do our best. Once it has shipped, we cannot change the address. Address errors are the liability of the customer.
Editing Your Order:
(i.e. size changes, adding/removing an item, etc.)
- Once an order is confirmed and purchased by the customer, it makes it very difficult for us to change the order due to the software system that we use. However, if you email us immediately afterwards with your request to change, we may be able to change your order if we see it in time. There is no guarantee. However, this really depends on our current stock levels. If we don't have a certain size or color that you want in stock, we won't be able to do this for you. Email us at Shipping@reaperapparelco.com and we will do our best to accomodate you!